Frequently Asked Questions
Everything you need to know about our digital production tools.
How do I receive my purchased templates?
Immediately after your payment is processed, you will receive a download link via email. You can also access your files anytime through your account dashboard under the 'Downloads' section.
What software versions are required to use the files?
Each product page specifies the minimum version of Ableton Live required (e.g., Suite 10 or 11). Please ensure your software is up to date to avoid compatibility issues with third-party plugins.
Are the samples and presets included in the project files royalty-free?
Yes, all templates are 100% royalty-free. You can use the sounds, melodies, and processing chains in your own commercial releases without paying any additional fees.
What is your refund policy for digital products?
Due to the nature of digital downloads, we generally do not offer refunds once a file has been downloaded. However, if you experience technical issues or a corrupt file, please contact our support team for a resolution.
Do I need specific third-party plugins to open the templates?
We offer both 'Fully Stock' templates and those requiring third-party VSTs like Serum or Sylenth1. This information is clearly listed in the 'Requirements' section of every product description.
Can I use these templates for educational purposes?
Absolutely. Our templates are designed as learning tools to help you reverse-engineer professional mixing, mastering, and arrangement techniques within Ableton Live.